Section 1
Introduction
Welcome to BQuile ("we", "our", "us").
BQuile is a centralized omni-channel customer support platform that enables businesses to manage conversations across WhatsApp, Instagram, and Messenger from a unified dashboard.
This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights.
By using our services, you agree to this Privacy Policy and our Terms of Service.
Section 2
Eligibility
You must be at least 18 years old or the legal age in your jurisdiction to use our services.
We do not knowingly collect data from minors.
Section 3
Data We Collect
3.1 Account Information
When you register, we may collect:
- Name
- Email address
- Organization details
- If you use Google login, we collect basic profile information from Google with your consent.
3.2 Business & WhatsApp Data
When you connect WhatsApp via Meta Embedded Signup, we may collect:
- WhatsApp Business Account ID (WABA ID)
- Phone Number ID
- Access tokens
- Messaging metadata
3.3 Messages & Contacts
We store:
- Messages sent and received via integrated channels
- Contact details such as name, phone number, and email if available
- Conversation history
This is required to display chats, enable real-time messaging, and provide support tools.
3.4 Automatically Collected Data
We may collect:
- IP address
- Device type
- Browser details
- Usage activity such as clicks and navigation
This data is used for debugging, performance improvement, and security monitoring.
3.5 Cookies & Tracking
We use cookies to:
- Maintain sessions
- Improve user experience
- Analyze usage
You can disable cookies through your browser settings.
Section 4
How We Use Your Data
We use your data to:
- Provide and operate our services
- Enable real-time messaging across WhatsApp, Instagram, and Messenger
- Authenticate users
- Improve product performance
- Provide customer support
- Ensure security and prevent abuse
- Comply with legal obligations
Section 5
WhatsApp & Meta Compliance
BQuile strictly follows Meta and WhatsApp Business API policies:
- Messages are sent only to users who have opted in
- No spam or unauthorized messaging is allowed
- Users maintain control over their communication preferences
Section 6
Data Sharing
We do not sell your personal data.
We may share data with:
6.1 Service Providers
- Cloud hosting providers
- Database services
- Analytics tools
6.2 Meta Platforms
- Messenger
This sharing occurs only as required to deliver messaging functionality.
6.3 Legal Requirements
We may disclose data if required by:
- Law
- Court order
- Government request
Section 7
Data Retention
We retain your data as long as your account is active and as required for legal or operational purposes.
You may request deletion of your data at any time.
Section 8
Security
We implement:
- Encryption
- Secure authentication
- Access controls
However, no system is 100% secure.
You are responsible for keeping your credentials safe and not sharing access with unauthorized users.
Section 9
Your Rights
You have the right to:
- Access your data
- Update your information
- Delete your account
- Request data export
- Withdraw consent
To exercise your rights, contact us at 9345950199.
Section 10
Third-Party Services
Our platform integrates with third-party services such as Meta (WhatsApp, Instagram, Messenger) and Google for authentication.
Their use is governed by their own privacy policies.
Section 11
International Data Transfers
Your data may be stored and processed in different countries.
We ensure appropriate safeguards are in place.
Section 12
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
Section 13
Contact Us
For any questions or concerns, contact us at 9345950199 or use the website button below.
Contact
Questions about privacy?
If you need clarification about data handling, deletion, export requests, or platform compliance, contact B'Quile support and we'll direct your request appropriately.